Last Updated: June 2026

At Besties Pet Supply, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include proof of purchase or order number.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the item received

We will review the case and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized products

• Items marked as final sale

• Products that have been used or altered

Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, orders may already be in processing and cannot be guaranteed for cancellation.

Contact Us

If you have any questions regarding our Refund Policy, please contact us through our Contact Us page.