Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Besties Pet Supply. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times vary depending on the destination:

United States: 7–15 business days
Canada: 7–18 business days
Europe: 7–20 business days
Other International Destinations: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available. You can use the tracking information to monitor the status of your shipment.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected products or orders.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee modifications after an order has been processed.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to investigate the issue and provide assistance.